Response Mail Express is for the Robots

Review...

I went with Response Mail Express to handle reservations for my reverse mortgage seminar. Although they did handle the calls they were lacking in being able to go that 'extra mile' as far as basic customer service goes. It was as though they were more concerned with talk time than helping the customers, my potential customers.

I don't know if these reps are being micro managed or quality controlled to death but it reflects in the calls. I could almost hear the noose tighten when one of the callers started being sociable with the rep.